Word-of-Mouth the Most Powerful Selling Tool; Traditional Media Advertising Still More Credible than Online Ads

October 11th, 2007 by Sebastien Provencher

Nielsen just released the results of their Nielsen Online Global Consumer Study (found via Eric Baillargeon’s blog). In it, “Nielsen (…) surveyed consumers on their attitudes toward thirteen types of advertising - from conventional newspaper and television ads to branded web sites and consumer-generated content.” Excerpts:

The Nielsen survey (…) found that while new platforms like the Internet are beginning to catch up with older media in terms of ad revenues, traditional advertising channels continue to retain the public’s trust. Ads in newspapers rank second worldwide among all media categories, at 63 percent overall, while television, magazines and radio each ranked above 50 percent. (…)

Nielsen Online Global Consumer Survey - all media

Although consumer recommendations are the most credible form of advertising among 78 percent of the study’s respondents, Nielsen research found significant national and regional differences regarding this and other mediums. Word of mouth, for example, generates considerable levels of trust across much of Asia Pacific. Seven of the top ten markets that rely most on “recommendations from consumers” are in this region, including Hong Kong (93%), Taiwan (91%) and Indonesia (89%). At the other end of the global spectrum, Europeans, generally, are least likely to trust what they hear from other consumers, particularly in Denmark (62%) and Italy (64%).

The reliability of consumer opinions posted online - which rated third, at 61 percent overall - also varies throughout the world, scoring highest in North America and Asia, at 66 and 62 percent respectively. Among individual markets, web-based opinions such as Blogs are most trusted in South Korea (81%) and Taiwan (76%), while scoring lowest, at 35 percent, in Finland.

What it means: a few weeks ago, I blogged about the fact that word of mouth might actually be the biggest opportunity directory publishers have seen in the last few years given that the Web was becoming a big word of mouth machine. These numbers clearly show that i) traditional word of mouth is still the most trusted source of advertising and ii) online word of mouth is not far behind. It’s also interesting to note the differences in the various geographical areas.

Posted in Blogs, Denmark, Directories, Finland, Italy, Local, Local Search, Magazines, Newspapers, Radio, South Korea, TV, Taiwan, User Reviews, word-of-mouth | No Comments »

Social Media Did Not Save Business 2.0 Magazine…

September 5th, 2007 by Sebastien Provencher

Well, we tried but it looks like Time Inc. has decided to close down Business 2.0 magazine. One of my favorite magazines will be gone after the October issue and I’m not sure what will fill-in the gap. There was something about the portability/usability of a print magazine covering the intersection of Web and business and Fast Company does not work for me. It’s too marketing-oriented and not geeky enough.

One major insight: Business 2.0 in print format mattered to many people. If you look at the some of comments appearing in blogs today, you’ll see that many readers will miss the magazine. For the first time in a long while, the blogosphere is not saying “Print is dead!” (except for the Print is Dead blog…). It’s asking “Why?” In this case, print media is its own worst enemy… If you’ve managed to create a strong brand with opinion leaders, don’t kill it! Embrace online and combine it with print to create a stronger entity.

Posted in Business 2.0, Magazines, Social Media | 4 Comments »

Quote of the Day: Jossip.com

September 4th, 2007 by Sebastien Provencher

“Of Vogue’s 840 pages, 727 are ads, or: 13 percent is editorial. Sounds about the right ratio to us.”

Jossip.com’s on the number of advertising pages in the September 2007 issue of Vogue. Clearly, some print magazine verticals are doing very well!

Posted in Magazines, Verticalization, Vogue | No Comments »

Blog Network in Australia to Leverage Gawker Media’s Brands

September 1st, 2007 by Sebastien Provencher

(from The Australian)

With internet blogging on the cusp of becoming a commercial medium, a local publisher is attempting to create Australia’s first significant independent blogging network. Allure Media, which next week will launch its fourth blog since April, also has the licence to launch local versions of the Gawker Media portfolio of high-profile US blogs such as tech blog Gizmodo and celebrity gossip blog Defamer.

It is backed by the $40 million internet investment fund Netus, which is led by former Microsoft executive Daniel Petre, while News Limited (publisher of The Australian) has majority ownership. Netus operates separately from News, but the investment reflects thinking within traditional media companies that blogging is beginning to become mainstream, with some blogs attracting significant audiences and even advertising revenue.

Netus executive director Craig Blair said Allure, which started in January, would launch eight to 10 blogs in the next six months. It launched a local version of technology-in-action blog Lifehacker last week, and next week will unveil gaming blog Kotaku. (…) “For advertisers, this is a really good way of getting niche audiences. We’ll expect a business like Allure Media to break even within 12 months.”

According to Tim Hughes, former Netus executive, blogger and commercial director of HotelClub.com, advertising revenue on blogs would comprise less than 1 per cent of the $335 million online display market. “It will grow,” he said. “Great content with great readership equals the ability to monetise.” (…)

The highest profile independent local blogger making money is Melbourne-based Darren Rowse, who runs Problogger (a blog about how to make money from blogs) and a number of digital photography blogs that attract related advertising. Mr Rowse is also a co-founder of b5media with two other local bloggers. B5media, which is based in Canada after it secured $2 million in venture capital funding two years ago, has a sales team that sells advertising on nearly 250 blogs globally, organised into about 15 channels. “We contract bloggers around the world to write for us and we revenue-share with them,” MrRowse said. (…)

What it means: a couple of interesting insights. We see more and more of these blogging networks being built with the objective of reaching critical mass from a visitor, content and revenue point of view. I think it’s one of the best strategies right now to build a serious media business out of blogs. Those networks are usually managed like vertical magazines. Second, I like the fact that News Limited, a traditional print media publisher, is getting in that game via their investment fund. Smart. Third, I did not know Gawker Media licensed their brand in the world. That’s a great new revenue source!

Posted in Allure Media, Australia, Blogs, Canada, Craig Blair, Daniel Petre, Darren Rowse, Defamer, Gawker Media, Gizmodo, HotelClub.com, Kotaku, Lifehacker, Magazines, Netus, News Limited, Verticalization, b5media | 1 Comment »

State of Media Democracy Study: User-Generated Content Here to Stay, Traditional Media is Not Dead

August 14th, 2007 by Sebastien Provencher

AdWeek reports on a study called “State of the Media Democracy” that was released by Deloitte & Touche’s Technology, Media and Telecommunications practice.

Highlights from the study:

1) User-generated content

• 51% of all consumers are watching/reading personal content created by others; the number jumps to 71% for Millennials.

• 55% of Millennials and 42% of Xers read blogs, while 62% of Millennials and 41% of Xers watch YouTube or other video streaming sites.

• 40% of all consumers are creating their own entertainment, such as editing movies, music and photos. Millennials may be the majority of the creators at 56%, but Matures are also participating – 25% of them report creating their own entertainment.

2) Traditional Media

• 79% of all consumers discuss their favorite TV shows with friends, family and colleagues, compared with 38% that discuss favorite websites.

• 72% of all consumers enjoy reading print magazines, a proportion that’s consistent across the generations.

• 23% of all consumers expect to spend more time reading books this year. A slightly larger percentage expects to spend more time hanging out with family and friends.

3) Cell Phones

• 46% of Millennials embrace their cell phones as an entertainment device.

• 57% of all consumers text message on their cell phones compared with 84% of Millennials.

• 56% of all consumers take photos with their phones, including 37% of Matures.

4) Advertising Insights

• 76% of all consumers find Internet ads more intrusive than print ads, and 64% pay more attention to print ads than those online.

• 28% of all consumers would pay for online content to avoid seeing ads.

• While offline advertising is effective in driving web traffic, 84% of all consumers visit a website after finding it through a search engine and 82% do so because of a personal recommendation.

What it means: a couple of interesting insights for the Praized blog readers. First, younger generations love user-generated content and mobile access, which means a local/social mobile application could be a killer app. In addition, traditional media is far from dead. It’s just competing in a much more fragmented world.

Posted in Blogs, Magazines, Mobile, Search Engines, Social Media, Socio-Demographics, TV, User-generated content, Video, YouTube | 3 Comments »

Social Media Saves Business 2.0 Magazine (for now)!

July 31st, 2007 by Sebastien Provencher

Just got an e-mail from my friend Colin. According to Owen Thomas from Valleywag, it looks like Business 2.0 magazine is saved for now! Owen writes:

Business 2.0, up until late yesterday, was unquestionably in the process of shutting down. Columnists had been told not to bother turning anything in for October. Staffers — both those whom Time Inc. hoped to retain, and those not on the favored lists — had been seeking other employment. And a squad of higher-ups at Time Inc. had set travel plans to fly out to California to finish shutting the magazine down.

And now, most of those travel plans have been cancelled. Employees have been asked to stay to work on the October issue, and freelancers have been assigned pieces. And, I can only imagine as the fellow who used to write these things, hurried revisions are being made to a valedictory editor’s letter. It’s good news of the exceedingly inconvenient kind.

As of last night, Time Inc. execs have decided to enter into some form of due diligence with prospective buyers, and keep the magazine alive while it considers the dozen or so offers it’s received. (Want to buy a magazine? It’s not too late to throw your hat in the ring: send email to Maurice Edelson, the VP who’s running the sale process.)

The question, though, is why? Did social media save the magazine? Perhaps so, in a roundabout way. The Facebook group “I Read Business 2.0 — and Want to Keep Reading!” numbers more than 2,000 people, but that’s hardly enough for Time Inc. honchos, who deal with magazine circulations numbering in the millions to pay notice. But Facebook, with its early-adopter audience, may have proved an ideal way to get the attention of serious prospective buyers.

What it means: Wow! Time Inc. just realized they had tremendous assets with this magazine, the writers and the readers. Did social media save Business 2.0 magazine? It’s too early to tell. Did social media give Business 2.0 a reprieve? I believe so. I think social media (in this case Facebook, blogging and Techmeme) played an important role as an amplifier (see my chronology of events here). Thanks to everyone who joined the Facebook group and posted comments in the Wall. Thanks to every blogger and journalist out there who relayed the news. Without you, Business 2.0 would not be publishing its October issue. Thanks again!!!

Posted in Blogs, Business 2.0, FaceBook, Magazines, Owen Thomas, Social Media, Social networks, Techmeme, Valleywag | 5 Comments »

I am Media: From Theory to Practice in 6 Days

July 20th, 2007 by Sebastien Provencher

Remember last Saturday morning when I shouted “I am media”? Want to know what happened since then? I accidentally went from theory to practice… :-)

Robert Scoble picked up my post and confirmed my theory. My blog received 10 times more traffic than usual for two days and I’ve had many interesting conversations during the weekend. I also added many friends to Facebook, Pownce and Linkedin.

And just when I thought that wave had subsided, the magic of Facebook connected Colin Carmichael and I on Tuesday morning and put us on a mission to save Business 2.0 magazine. Alerted by my status update feed, Colin created a Facebook group dedicated to this cause and we started leveraging social media to create some buzz around the group. You can read the chronology of these events here.

The group now has about 1075 members. We’ve been adding 1 member every five minutes since the launch and all of the major industry influencers have joined the group. Since the launch, we’ve received coverage from the following major media/blogs:

Valleywag, “Facebook to the rescue!

Advertising Age, “Can Fans Save Business 2.0?

San Francisco Chronicle, “Save Business 2.0

GigaOm, “Saving Business 2.0, Facebook Style

Fast Company, “Can A Social Network Save Business 2.0?

Washington Post, “Trying to Save A Magazine Through Facebook

San Jose Mercury News, “Facebook group hopes to save Business 2.0

Business 2.0, “Can Facebook Save Business 2.0?”

I even got mentioned by name in the San Jose Mercury News article! Many Business 2.0 readers have had the chance to express their love for the magazine, many subscriptions have been sold and some people even registered on Facebook just to be part of the group! I think we’ve already made a difference in the lives of the Business 2.0 team. I think there’s a lot of things we can learn from this experience especially about the various social media vehicles working together but I’m still digesting as this is an ongoing process. It’s been a good ride so far. What a week.

One thing’s for sure: I am media!

Posted in Advertising Age, Blogs, Business 2.0, Colin Carmichael, FaceBook, Fast Company, GigaOM, LinkedIn, Magazines, Pownce, Robert Scoble, San Francisco Chronicle, San Jose Mercury News, Social Media, Social networks, Valleywag, Washington Post | 2 Comments »

Chronology of a Successful Facebook Group: The “Save Business 2.0″ Example

July 19th, 2007 by Sebastien Provencher

Efforts to save Business 2.0 magazine via a Facebook group are going very well. We currently have 500 members (including a large number of tech influencers) after only two days and we’re getting traction in multiple media (ValleyWag, Advertising Age, Fast Company and a variety of blogs).

As the “Official ‘Save Business 2.0′ blogger”, here’s my theory of what I think happened to get to this result as quickly.

1) I was the original sneezer after seeing the New York Times article talking about the potential shutdown of the magazine. I wrote a Facebook status update that said “Sebastien is sad to think Business 2.0 magazine might fold in September”. As I’m using Facebook for networking and I’ve been adding many friends since Robert Scoble talked about me last Saturday, I reach out to 250+ “friends” with my update.

2) One of my friends, Colin Carmichael, picks up the news via my status update, decides to create the group and invites me.

Gmail

3) I blog about the group in the Praized blog.

Praized blog - Business 2.0

4) My blog post gets picked up by Techmeme and is attached to the original New York Times article. It’s the first broadcast about the creation of the Facebook group.

Techmeme

5) Someone from Business 2.0 (or someone close to the team) finds my blog post via Techmeme and sees that Colin has created a group.

6) A good portion of the Business 2.0 staff, freelancers and former employees joins the group. All these people are important influencers. As quoted by Advertising Age, “Editor in Chief Josh Quittner said he signed up for the group as a purely reflexive emotional gesture. “It choked me up — an old cynic like me,” he said.”

7) Close friends and business acquaintances (other tech journalists & bloggers) are invited to joined the group via the Facebook “Join this group” function.

Facebook Join this group

8) As the Silicon Valley tech crowd is a tightly-knit group, they quickly reach out to their peers who then join the group.

9) In the meantime, I try to fan the flames using Digg and Linkedin. Digg does not work but Linkedin contributes to the conversation.

Digg Facebook Business 2.0

linkedin.jpg
12) In the meantime, Colin talks with many media about the group and its purpose.

10) Valleywag picks up the news, sends it to another level.

11) Group members continue to invite other influencers, Advertising Age picks up the news, reaching a more mainstream marketing population.

12) Snowball effect is in action as we get more and more media/blog coverage, more people joining and more people inviting other people. 48 people added themselves to the group while I was writing this post.

13) What’s next? Business 2.0 is saved? Let’s continue the movement and save the magazine!

Now, this is just my theory. I think Colin and I played an important role by starting all of this but I think Techmeme played a critical relay role. And I think the use of the viral functionalities of Facebook by the influencers who joined the group in the early hours played a critical role as well. In addition, what I find fascinating is that we’ve had many people tell us that a) they created their Facebook account to be able to join the group and b) they ended up subscribing to the magazine after seeing the news and the efforts to save it. If that’s not the power of social media…

Posted in Business 2.0, Digg.com, FaceBook, LinkedIn, Magazines, Social Media, Social networks | 7 Comments »

Can the Power of Micro-Blogging Save Business 2.0 Magazine?

July 17th, 2007 by Sebastien Provencher

I read with great dismay this morning the possible demise of one of my favorite magazines, Business 2.0 .

According to the New York Times article, even though the magazine has a circulation of 623,000, there’s a couple reasons why this might happen:

Aside from the overall downturn in the magazine business, current and former Time Inc. employees point to what appears to have been an ill-advised move this year to combine the advertising sales teams of Time Inc.’s finance and business publications, which include Fortune, Money, CNNMoney.com, Fortune Small Business and Business 2.0. Consolidated under a single banner, Time Inc.’s Business and Finance Network (or Tibfin, as it is known inside the company), Time sales representatives stopped pitching the distinct appeal and audience of Business 2.0 to focus on the larger titles like Fortune. That often turned Business 2.0 into an afterthought; big advertisers like Microsoft and Intel were offered discounts on other Time Inc. business titles if they would also buy pages in Business 2.0.

I’ve been a reader for many years and even though I read multiple blogs and online news sources daily, I always find interesting stuff in the magazine. It also helps me synthesize what I’ve read on the Web in the last few months. I’ve also found it’s a great media vehicle to introduce non-web business people to new web initiatives.

I then posted a short status update in my Facebook micro-blogging feed that said “Sebastien is sad to think Business 2.0 magazine might fold in September…

45 minutes later, I get an e-mail from one of my new “friends”, Colin Carmichael, who’s inviting me to a new group he’s created to save Business 2.0. He told me I had tipped him off to the demise of Business 2.0 and he wanted to do something. I obviously joined the group and invite you to do the same if you like the magazine.

What it means: it’s my first opportunity to experience first-hand the power of micro-blogging, those small atoms of information written in new communication tools like Twitter, Jaiku, Pownce and Facebook (via the status update section). Very powerful tools. On another note, I believe print magazine usage growth (and by extension revenue growth) will come from specializing, not becoming more generalist. By consolidating their sales force, publishers run the risk of abandoning their specialty titles and future growth. The same debate takes place all the time in the directory business. Should publishers use a different sales force for Internet products or for vertical publications? I think you need to take a good look at where you think your growth will come from in the future and support adequately those initiatives.

Posted in Business 2.0, FaceBook, Jaiku, Magazines, New York Times, Pownce, Sales Strategy, Twitter | 4 Comments »